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Blue Shield Member Services
Contact your Blue Shield Member Services Representative for answers to questions regarding claims, general plan information, coverage, and authorization determinations.
Phone: (855) 256-9404
Hours: Monday through Friday, 7 a.m. to 7 p.m. PST.
Blue Shield Privacy Office
Answers questions about how Blue Shield protects your privacy and confidentiality.
Phone: (888) 266-8080
BlueCard Program
Provides you and your eligible family access to covered services, including urgent and emergency care, while you are traveling or working outside of California.
Phone: (800) 810-BLUE (2583)
Hours: 24-hours a day, 7 days a week
NurseHelp 24/7
Talk with a registered nurse anytime you have health-related questions.
Phone: (877) 304-0504
Hours: 24-hours a day, 7 days a week